Viperhost's network has experienced a fiber cut and we are working to reroute services. Some customer services have been affected. We anticipate that most customer service will be restored momentarily.
Do to the nature of this problem, the support ticketing system experienced an outage. We apologize if you were unable to open a ticket, or opened one and have not received a response.
We're sorry for any inconvenience and we appreciate your patience while we solve this matter.
Sincerely,
Viperhost, llc