Our services for Dedicated and Virtual Private Server (VPS) customers encompass a comprehensive set of guarantees and delineate clear responsibilities between EntirelyDigital and the customers. We wanted to take the opportunity to remind our customers of our collective responsibilities and roles:
EntirelyDigital's Services and Guarantees
- 99% Uptime SLA
- Network Connectivity: This guarantee ensures that your server has continuous access to the internet and, if applicable, any internal network services included in the package. It's crucial for maintaining the availability of websites, applications, and services hosted on the VPS.
- Hardware Stability: EntirelyDigital commits to providing hardware that operates without errors, specifically targeting RAM, Disk, and CPU resources as per the product's specifications. This stability is pivotal for the smooth operation of applications and services running on the server.
- Redundant Power: For dedicated hardware, redundancy in power supplies is promised, minimizing downtime due to power failures. VPS environments, housed on host servers, also benefit from redundant power setups, ensuring that the physical machines hosting multiple VPS instances remain operational even in the case of a power supply issue.
- VPS Host Server Management
- Includes the administration of the physical host server where VPS instances are run. It covers crucial aspects like:
- Host Server OS Updates: Regular updates to the server's operating system to patch vulnerabilities, improve performance, and ensure compatibility with applications.
- Management and Monitoring: Ongoing monitoring and management of the host server's health, performance, and security.
Customer Responsibilities
- OS and Kernel Updates
Clients are responsible for updating their VPS operating systems, including kernel patches for Linux servers or the equivalent for Windows servers. This is vital for security, stability, and performance.
- Application Updates
Any software or applications installed on the VPS, including web servers, CMSs, and control panels like cPanel, need regular updates by the customer to ensure they are secure and function correctly.
- Database Maintenance
Customers must manage their databases, including performance tuning, updates, and backups. Proper database configuration ensures efficient data access and storage.
- PHP Configurations
Adjusting PHP settings, including selecting the version and enabling/disabling extensions, falls under customer duties. This customization is important for compatibility and performance of web applications.
- Application Monitoring
Regular checks of application error logs, performance metrics, and other monitoring tasks are essential for identifying and resolving issues promptly.
Additional Support and Services
EntirelyDigital emphasizes that while it provides a robust infrastructure and network, the applications running on the servers are the customer's responsibility. However, the company offers for-fee support and maintenance services for those who need assistance with server management tasks. These services include help with updates, configurations, and troubleshooting on an ad-hoc basis or through a regular maintenance contract.
We work hard to ensure a high-quality, stable, and secure hosting environment for our dedicated and VPS customers, offering significant uptime guarantees and hardware stability. Meanwhile, customers are expected to actively manage and maintain their server's software environment and applications. For those needing extra support, EntirelyDigital provides additional services to help manage these responsibilities.
If you are interested in discussing this further, feel free to contact us by replying to this email and we'll be happy to discuss your needs.