Help logging into the EntirelyDigital customer portal Print

Recovering Your EntirelyDigital Portal Login Credentials

1. Using the "Forgot My Password" Function

If you have forgotten or lost your login credentials, the quickest way to regain access is by using the Forgot My Password feature:

1. Go to the login page:
   https://www.entirelydigital.com/manage/clientarea.php

2. Click “Forgot My Password”:

   • Enter the email address associated with your EntirelyDigital account.
   • Click Submit to send a password reset request.

3. Check Your Email:

   • Look for a “Password Reset” email from EntirelyDigital in your inbox.
   • If you do not see it there, please check your junk or spam folders.
   • Note that some email service providers store spam emails exclusively on their webmail interface. In this case, you may need to log in to your provider’s webmail portal directly (e.g., Gmail, Outlook) to see the message.

4. Confirm You’re Using the Correct Email:

   • Only valid email addresses tied to an existing EntirelyDigital account will receive a password reset link.
   • If you’re unsure which email is on file, you may need to contact our support team for assistance.

2. Troubleshooting Login Issues

If you have received your “Password Reset” email and followed the instructions, but still encounter problems logging in, please try the following steps:

1. Disable Ad-Blockers

   • Some ad-blocker plugins in your browser can interfere with the session tracking required to log in.
   • Temporarily disable the ad-blocker or set an exception for entirelydigital.com.

2. Disable or Adjust Your VPN

   • VPN connections can sometimes disrupt the session tagging used for secure logins.
   • Try disabling your VPN temporarily or set an exception for entirelydigital.com.

These measures help ensure your browser can properly handle the login session and prevent any interruptions caused by third-party tools or software.

3. Need Additional Help?

If you have tried all the steps above but still cannot access your account, please open a support ticket in the Billing or Technical Support department (depending on your issue). Our support team will be happy to assist you further.

Thank you for choosing EntirelyDigital! We are committed to providing you with clear and straightforward guidance to help you manage your online services with ease. If you have any questions, feel free to reach out to us at any time.